CALL CENTER TEAM LEADER
(Full-Time Contractor)
Work-At-Home or On-Site in Kingston, St. Andrew or St. Catherine
At LightFire Partners, we believe every successful campaign begins with a spark of creativity from seasoned professionals that understand the home improvement industry. We fuel our clients with thoughtful, measured marketing that starts with an ember and roars to a flame. Whether it is roofing, HVAC, plumbing, windows, siding, bath, solar, or another home services offering, we are experts at increasing our clients' sales.
Position Description
CALL CENTER TEAM LEADER (Full-Time Contractor)
Work-At-Home or On-Site in Kingston, St. Andrew or St. Catherine
We are seeking an experienced and motivated Call Center Team Leader to oversee a group of Inside Sales Representatives. The successful candidate will play a key role in driving performance, coaching agents, and ensuring quality and productivity targets are met. This is a full-time contractor position our offices in Kingston or Montego Bay.
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Key Responsibilities:
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Supervise and support a team of call center agents (inside sales).
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Monitor performance metrics and provide regular feedback and coaching.
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Conduct daily team huddles, track KPIs, and report on team performance.
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Lead by example through handling escalated calls when needed.
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Motivate agents to meet and exceed sales and quality goals.
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Assist with onboarding and training of new team members.
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Collaborate with management to improve scripts, processes, and agent performance.
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Maintain a positive and productive team environment.
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Minimum Qualifications:
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At least 1 year of proven experience as a Team Leader in a call center environment.
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2+ years’ experience in outbound sales, collections, or other relevant call center roles.
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High school diploma or GED required.
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Strong leadership and interpersonal skills.
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Ability to motivate, train, and coach individuals for performance.
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Reliable and punctual with a professional attitude.
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Comfortable working in a fast-paced, target-driven environment.
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Ability to work from a quiet, professional home environment (if remote).
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Must have necessary equipment and stable internet (if remote).
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What We Offer:
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Paid training (remote or on-site in Kingston, St. Andrew, or Montego Bay).
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Leadership development opportunities.
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Supportive local team and management structure.
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Weekly hours: Up to 40+ hours/week.
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Competitive compensation:
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Base up to $750/hr-$900/hr (JMD) based on experience.
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Schedule:
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Full-Time (5 days/week, including weekends)
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Shifts between 8:00 AM – 8:00 PM, Monday to Sunday.
If you meet the qualifications and are ready to grow your career in leadership,
apply now with your resume and cover letter.
Fill out the form below and submit your application!
For over two decades, St. Louis-based LightFire Partners has served home improvement companies with lead management support utilizing cutting-edge technology and call center solutions.
Get In Touch
ADDRESS:
9909 Manchester Road, #314 Saint Louis, Missouri 63122
EMAIL:
PHONE: